Terms & Conditions

Orders and Payment
  • Discounts available for bulk orders. Please contact us before ordering regarding any applicable discounts.

  • Orders can be placed via the MindAid website, emailing a Purchase Order or by contacting us directly.

  • Once you place an order, payment must be made for the full amount including postage and handling. The order will be processed upon receipt of full payment (and clearance of funds). Invoices may be issued to approved customers.

Shipping Methods and Costs
  • The applicable postage and handling fee will be calculated upon checkout. The postage and handling charges will differ based on location/Australia Post zones, and the type of shipping method selected by the customer (eg, Economy, Standard, Express).

  • The postage and handling fee applies per order and is calculated based on the quantity/weight of products ordered.

  • Delivery within Australia is 3+ business days for standard Parcel Post and next business day (if destination is within the Australia Post Express Post network) for Express Parcel Post. 

  • Delivery for international orders is approximately 10+ business days for Economy, 6+ business days for Standard and 2-4+ business days for Express. These are generally the fastest possible delivery times and will vary between countries and Australia Post’s international zones.  These timeframes exclude any time in Customs and delays due to reasons outside Australia Posts's control. 

  • The order will be shipped to the address supplied on the online order form.

  • In the case of a delay to the order or a shipping problem, MindAid will use best efforts to rectify the issue and contact the customer to advise of the delay. 

Returns and Refunds
  • You may cancel or change an order prior to dispatch.  In the case of cancellation, MindAid will refund the amount paid and it may take 2+ days for funds to be received back in the customer’s account.

  • Once the order has been dispatched (as advised by email to the customer), MindAid cannot retrieve/stop the delivery. In some circumstances, a return may be approved by MindAid, however, the item must be returned at the expense of the customer and must be in the same condition as when it was received.

  • Postage and handling costs are not refundable, only the cost of the products purchased may be refunded with prior approval.

  • At no time does MindAid forward any of your details to any other party. Customer details are used solely by MindAid for the purpose of fulfilling orders, sending order confirmation, communicating about queries and/or to notify you of the dispatch of your order. We do not use or share your personally identifiable information in any other way.

  • MindAid, Coping Keys, Your Pocket Psychologist and Think Well, Live Well are registered or pending trademarks of MindAid. The content, including images shown on this website, are the property of mindaid.com.au.

  • When visiting mindaid.com.au you agree that you and/or anyone not affiliated with mindaid.com.au will not copy or reproduce any part of the site or products in any way, shape or form.

  • By visiting this site and/or placing an order, you further agree that neither mindaid.com.au nor its owners, employees, representatives, suppliers or distributors shall be liable for any direct or indirect, consequential or incidental damages, loss or injury arising out of any aspect of your order, use of this website, any of the information and/or products available via this site.

  • MindAid (and its products) are not engaged in rendering medical advice. The customer acknowledges and agrees that MindAid's products are tools which assist individuals to cope with various emotions and feelings, and they are not to replace medical treatment where it is necessary. Customers use the information contained on this site and the products purchased via this site at their own risk. The information on this site should not replace the advice of your doctor or health care professional. Always consult with a practitioner regarding your concerns and treatment options.


By using this site you signify your acceptance to this Disclaimer and the Terms and Conditions.


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